[Resolved]  Airtel — New Broadband Connection Issues

Address:

Mumbai City, Maharashtra

Hi, I reside at Ruby Tower Jogeshawari west Mumbai. I have 1st applied for airtel broadband connection on 11 June 2014 from their website after seeing my building name in coverage area list mention on www.airtel.in. After application i received a message from airtel conforming the same. My installation request 24359073. Their executive visited at are residence for collection of documents and told us that the connection is available in your apartment. on 13th July i received a message from airtel saying "we regret to inform you that we foresee a delay in activating your fixed-line [protected] due to permission related/technical issues.On 14th June 2014 the airtel installation guy visited my home and told us that connection is not possible from are end as there is no DP installed in the building. I was shocked as my building name was mention on airtel website.The guy told me they have just mentioned it but there is no connection. I was so disappointing i called up the customer care but there were so rude n misleading. When i asked them for my refund of Rs.500 they told me it will be reversed back in your account as you have made a online payment. Till Date i haven't received any payment reversal. On 10th August 2014 in my Building i saw that airtel guy called Ashish ( Mobile no:- [protected]) have put up a roadshow kiosk for broadband connection. I went to him n told him the above issues i had..he made me assure that the DP have been put now n 20 Ports are available for connection.So i immediately booked my connection again this time by paying the booking amount in cheque & providing all the require document again. On monday 11th August 2014 i received a message with installation order 25952463.So i tried calling the customer care today i.e 13 August 2014 and ask about my installation status..but i was so shocked n raged on the person as he told me that they cant provide me the connection.Its so annoying that a company like airtel cheat consumer by giving them false information and commitments. I tried calling Ashish but his number is off since 12th august. Its so pathetic and so unauthorized from Airtel End. How can you put up a roadshow in the building when you cant provide connection. I need immediate response from your end at high priority and a point of contact Kinldy get back to me asap on [protected] - Sufyan Khan.