[Resolved] Airtel — Not convert from postpaid to prepaid

pankaj2812

from Noida, Uttar Pradesh

Address:

Bareilly, Uttar Pradesh, 243001

As I submitted request for my Postpaid no to convert in prepaid on 26 April and close my no in the morning 7 am on dated 30 April and after 60 hours my no retail closed due to your outlet m/s Santosh enterprises jana puri bareilly pin code 243001.
I think this outlet remain pending my issue due to some personal reasons.
I am facing so many difficulties due to closed my no [protected].
My alternate no is [protected]

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Jun 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Airtel Customer Care's response Dear Pankaj,

This is with reference to your post, dated 02 May 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 06, 2017

Airtel Customer Care's response Dear Pankaj,

This is with reference to your post dated 2 May 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 07, 2017

Updated by pankaj2812 I want to know about what action you have taken against m/s Santosh enterprises by which I have facing so many difficulties ?

May 11, 2017

Updated by pankaj2812 Till time I have not received any update from airtel about action against his outlet m/s Santosh enterprises.
Have I accept that airtel never take any action against his outlet in comparison to face a lot of problem to his customers?

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Comments

pankaj2812

from Noida, Uttar Pradesh

Dear Rakesh ji,
What is the benefits of your working on same while till time my no [protected] is out of service even completing after 72 hours.
Even one or two minutes passing is very painful for me in the absence of my network missed most important calls.
My 6 friends are already migrate in prepaid due to your outlet M/S Santosh enterprises janakpuri distt bareilly pin code 243001.
This outlet making very bad picture of airtel in the customer's eyes.
Kindly update me with your work on my complaint.
Pankaj Saxena
Bareilly [protected](alternate no)