Airtel — Not refunded my money Rs 799

Hi,

In 2nd June, 22, I tried to recharge my Airtel number 799 but it got failed and money got deducted from Paytm wallet .

Since then, I am following up with Airtel for refund via both email and phone . Through phone they don't want to help and I am getting no response for my mail . My complaint is not being heard for last 2 months .

I contacted Paytm also to check with Bharati Airtel where Paytm is being told wrong information and wrong mobile numbers.

In Airtel app, the transaction showed us failed but never refunded my money . It is strange and utterly disappointing that Bharati Airtel is somehow escaping and don't wish to refund my money Rs799.

As no other option left, I am reaching to you . Appreciate if you can intervene and help me on this matter .

Attaching latest communication from Paytm.

My mobile number # [protected]

Thanks,
Jaydeep