Verified Support
Feb 16, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 15 February 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Feb 21, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 15 February 2017.
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Mar 02, 2017
Updated by priyake I don't know on which number you tried to reach me. I am in U.K and I did give my U.K. number as the airtel number has been deactivated. I never received any call until today and that was because of the emails that I was sending to the customer care. If you were trying to reach me on the old number then that means that you haven't read my complaint at all. Anyways, there was nothing that the rep who called me could do to activate the number. The issue can't be resolved and there's nothing that you can do to resolve it
I have airtel prepaid number and I am using it for 11 years. I relocated to Dubai but was still using the number as it is linked to my account. I forgot to recharge it and a SMS came to recharge it. There is not mention of any timeline or any warning on deactivation. When I was trying to do some transactions I found that my number is not in service. When contacted the airtel customer service we were asked to visit the near by branch. We did the same and visited their office in Chennai. The branch was not able to provide any information and they told us to mail the details. I mailed it and mentioned my grievances. I got a reply stating to visit the nearby branch. I replied again saying that I visited the nearby branch. I again got the same drafted mail with no change in the mail content asking me to visit the branch again. The guys name is Satish Babu Pydimalla.
Can anybody help in this? I need the number activated. Also, please urge the service guys to read the mail and respond accordingly.