Airtel — overbilling and bad service

Address:

New Delhi, Delhi, 110001

My airtel number is [protected]. I activated international pack for kenya for rs. 3999/- which included 3 gb. I was having bad experience, unable to utilize data and also unable to use calls due to bad signals.

Can somebody clarify, what this charges of rs. 3999/ for, if consumer unable to use the services. At the same time, during transition to dubai, some packs have been activated without asking customer and also additional charges on calls.

This is totally ridiculous, unable to understand. Your customer executives are unable to provide answer to this. I have made two calls and two executives have different opinion. One says, extra charges have been put during transition over and above the packs and will be waived. Another says no! Bill is right. This is simply not understandable.