Comments
Dear Mr. Patil,
This is with reference to your post dated 23 April 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 23 April 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Following is a very scripted response from your end to my very clear mails indicating what issues i have faced. Refunding is not a major issue, which your manager has failed to understand. My issue is what is the better time for me to disconnect any activated service.
Also if you have charged it wrongly or due to your faulty system it is not a gesture you are able to endow upon me.
EG-
if I use 2 GB internet on 17th of a month and then I place a deactivation request at 3.30 PM 17th of the same month, would you bill me for INR 16000.00?. (As per your billing which says that 2GB is worth INR 16000.00) if the answer is yes please kindly let me port out.
If not let me know how and when should i deactivate a service.
Also I had clearly asked about how much extra to pay to port out this and another number which have been charged in similar manner. but that is not mentioned anywhere in the mail. If you are too busy to read the complete mail, please do let me know, even i am busy person and thats the reason I missed out your call.
______________________________________________________________________________
This is in reference to your e-mail dated 23 April 2014, regarding the billing discrepancy for your airtel mobile number ***************.
We tried to reach you on your number ***********on 26 April 2014 at 12:10 PM but we were unsuccessful in our attempts in reaching you as there was no response from your end.
Further, we wish to inform you that charges levied against the invoice number[protected] towards the monthly usages are correct and valid as per the usage.
However, we would like to inform you that we have already adjusted an amount of Rs.49.00/- (with service tax) as a one-time service gesture on 23 April 2014 towards the GPRS usages. The adjustment provided will reflect in the subsequent invoice.
The current outstanding against the above mentioned number is Rs.236.95/- as on 26 April 2014. Hence, we would request you clear the same.
We regret for the delay in response.
Also if you have charged it wrongly or due to your faulty system it is not a gesture you are able to endow upon me.
EG-
if I use 2 GB internet on 17th of a month and then I place a deactivation request at 3.30 PM 17th of the same month, would you bill me for INR 16000.00?. (As per your billing which says that 2GB is worth INR 16000.00) if the answer is yes please kindly let me port out.
If not let me know how and when should i deactivate a service.
Also I had clearly asked about how much extra to pay to port out this and another number which have been charged in similar manner. but that is not mentioned anywhere in the mail. If you are too busy to read the complete mail, please do let me know, even i am busy person and thats the reason I missed out your call.
______________________________________________________________________________
This is in reference to your e-mail dated 23 April 2014, regarding the billing discrepancy for your airtel mobile number ***************.
We tried to reach you on your number ***********on 26 April 2014 at 12:10 PM but we were unsuccessful in our attempts in reaching you as there was no response from your end.
Further, we wish to inform you that charges levied against the invoice number[protected] towards the monthly usages are correct and valid as per the usage.
However, we would like to inform you that we have already adjusted an amount of Rs.49.00/- (with service tax) as a one-time service gesture on 23 April 2014 towards the GPRS usages. The adjustment provided will reflect in the subsequent invoice.
The current outstanding against the above mentioned number is Rs.236.95/- as on 26 April 2014. Hence, we would request you clear the same.
We regret for the delay in response.
42%
Complaints
54512
Pending
0
Resolved
21960
View all 54512 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 23 April 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33