Airtel — pathetic customer care service and online recharge unsuccessful

Jiya1988

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

I did two recharges online, both the time money has deducted from my bank account but it seems both the recharges are not actually applied on my number. I called three times to contact center regarding this issue but they couldn't give me any solution and ask for wait, two out of three times they hanged up call on my face. its so pathetic behaviour. Airtel's customer care executive has no manners to communicate with customer, problem solving is out of the question. At end, I lost my money and I was treated with very bad way. Airtel is pathetic.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Jiya,

This is with reference to your post dated 14 Aug. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@in.airtel.com

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