Airtel — payment done

I had recharged by 255 via mobile banking on 29.08.2017 on mobile [protected] (Upw circle) with transaction id [protected]fh42731530. But recharged not done. Confirmed from bank payment transferred to airtel. Airtel executives said contact to bank payment not received. Bank said contact to airtel. Now confused what to do. But amount debited from my bank account.
Kindly, do some needful.