[Resolved] Airtel — Payment received for broadband from airtel, but there is no records in airtel database for my payment

Sathiyaseelan S

Address:	Chennai, Tamil Nadu, 600073
Website:	www.airtel.in/broadband

I have opted for airtel broadband fibernet connection on 22/03/2017 (wednesday), subsequently i received call from the customer executive enquiring about the address and contact information.I have been informed that your airtel executive will collect the advanced rental amount of Rs. 2100 on 23/03/2017 (Thursday), the same amount has been paid and received the airtel bill aswell. Also i have received a message from AD-AFIBER via my mobile as
"Thanks for your interest in AIRTEL FIBER BROADBAND, please call us for any support. Call[protected]"

My complaint (AIRTEL) and the reference number is 80542254

The executive information has been provided below:
Name: Raja
Mobile number: [protected]
Exec. Code: 45111997
Airtel Receipt CAF NO: TNPC2860
Airtel Receipt Bill NO: 8260

New connection is not received yet and if I enquired AIRTEL customer care, there are saying previous AIRTEL employee has hacked "AIRTEL" network and stole the datas.
I just want to save them from this fraud.

Please take a action on my complain.

Thanks in advance.

Regards,
Sathiyaseelan S
[protected]@gmail.com

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Apr 11, 2017

Complaint marked as Resolved

Thank you for your support. Now problem is resolved and got new airtel broadband connection.

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Sathiyaseelan,

This is with reference to your post, dated 31 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 09, 2017

Airtel Customer Care's response Dear Sathiyaseelan,

This is with reference to your post dated 31 March 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Aravanan

from Chennai, Tamil Nadu

Even i Have the same issue. Same Airtel executive collected money from me Rs.2100 But till now i did not got the braodband connection and no proper response from Airtel.