[Resolved] Airtel — Payment related

Felix D

from Chennai, Tamil Nadu

Address:

600077

Hi,
I am using Airtel mobile number[protected]. Now I changed this number to postpaid. Earlier it was prepaid. When it was prepaid, I recharged thru Airtel mobile application 2 times each Rs.250. But it did not get recharge. I compliant to Airtel customer care and also Airtel store at Ayyappanthangal, Chennai.
They said there is no track for the payament. So, I reached HDFC credit card and got proof. I sent that also. But, still they didnot take any action.
Also, now my outgoing call is going out after over due message by airtel.
It is irritating me.
I am trying to resolve this issue for the last 2 months. There is no proper response. I am frustrated. Please help on this issue and get back my Rs500/-.
Please as soon as possible.
Thanks,
Ebenezer.

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Nov 9, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Oct 06, 2016

Updated by Felix D Hi,
As soon as I registered the complaint, I received a call from the number[protected] and introduced himself as Sanjay calling from Airtel. And said, he got received the complaint and he will help me. He asked me the which bank account used for recharge. I said HDFC credit card. So, he asked CVV number of the card.
I refused to tell the number but he forced me to tell the number. After that I received the OTP for AIRTMONEY transaction for Rs.5000/-. He asked the OTP. I didnot tell the number. He shouted at me and said he cancelled the complaint. Please verify this also.

Thanks.

Verified Support

Oct 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 October 2016

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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