[Resolved] Airtel — Porting - complaint against airtel to airtel express store

KevinTony

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560001

After i really got fed up with the service provided by airtel and airtel express store guy and also after following up for days and i thought will write to nodal officer of bangalore and other possible mail ids i got. I didn't get any response yet.

Below is the first mail -

From: tony, kevin [kevin. [protected]@fisglobal.com]
Received: tuesday, 04 oct 2016, 12:12pm
To: nodalofficer. [protected]@in. Airtel.com [nodalofficer. [protected]@in. Airtel.com]; appellate. [protected]@in. Airtel.com [appellate. [protected]@in. Airtel.com]; [protected]@in. Airtel.com [[protected]@in. Airtel.com]; appellate. [protected]@in. Airtel.com [appellate. [protected]@in. Airtel.com]; [protected]@bharti.in [[protected]@bharti.in]; [protected]@in. Airtel.com [[protected]@in. Airtel.com]
Cc: kevin [kevin. [protected]@gmail.com]
Subject: disappointement
Hi,

I’m writing this mail with utter disappointment with the service given by airtel express store and customer care.

I’m really fed up with the service given by both. I gave an application for porting my dad’s bsnl number to airtel in airtel express show room (M m road, frazer town, bangalore – 560005). It’s being more than 10 days i have no clue what is happening with this. I contacted airtel express person he told he has submitted/updated details in airtel system on the next day itself (After the day i have submitted the application). He asked me to contact airtel customer care. I being following up from past 1 week and the response from customer care is the express store person has not updated my details into the system. So now ‘finger pointing game’ is going on from both sides. Customer care says it’s with airtel express store and this guy tells me to contact customer care. Airtel store persons picks up his call (Number :[protected]) after i call him at least 20 times and the worst part is his voice is not audible. This is getting really frustrated, both customer care and airtel express is not helping and there is no progress on the issue. I started believe whether the store person has misused my address proof and the photo. If no one of you can’t give service properly at least give back the address proof and photo.

Complaint number given by airtel customer care ([protected]) regarding this issue –[protected]
Number which i want to port – [protected]
Express store person’s number - [protected]
My number – [protected]

Let me know if you need any further information.
—

Second mail-

From: tony, kevin
Sent: tuesday, october 04, 2016 9:08 pm
To: [protected]@bharti.in; [protected]@in. Airtel.com; tony, kevin ; [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; appellate. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com
Cc: kevin. [protected]@gmail.com
Subject: re: disappoint

Do you have any update on this, from past three days airtel express store which i provided the details in last mail is not opened. I enquired near by shop. Now i started to believe this airtel express is fraudulent and you airtel under your nose is supporting such activities. If he misuse my proof and photo you will be held responsible. I have all call conversation recorded with you and your airtel express.

Thank you for your worst sevice anyone can provide and not for replying my last email.

Thanks,
Kevin tony.

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Jan 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 5 October 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Oct 12, 2016

Updated by KevinTony I been following up every day. Why no one replies ?

From: Tony, Kevin
Sent: Wednesday, October 12, 2016 1:36 PM
To: [protected]@bharti.in; [protected]@in.airtel.com; [protected]@in.airtel.com; appellate.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; 'Nodalofficer.[protected]@in.airtel.com' <Nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Keralaappellate.[protected]@in.airtel.com' <Keralaappellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Maharashtraappellate.[protected]@in.airtel.com' <Maharashtraappellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Orissaappellate.[protected]@in.airtel.com' <Orissaappellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'Pradeshappellate.[protected]@in.airtel.com' <Pradeshappellate.[protected]@in.airtel.com>; 'Bengalappellate.[protected]@in.airtel.com' <Bengalappellate.[protected]@in.airtel.com>; '[protected]@in.airtel.com' <[protected]@in.airtel.com>
Cc: kevin.[protected]@gmail.com
Subject: RE: disappointment ***Worst service from any mobile service provider ***

Dear Nodal officers/any other officers of Airtel India,

Please wake your counterpart, Nodal officer in Bangalore. He is being sleeping for quite some time. Ask him to get up and do his work. I being following up on issue for almost one month I didn’t get a single reply. Please read my previous mail for the issue. If you want me to call you and explain I’ll do that. Recently I took one Jio sim so I can explain my problem for hours.

http://www.consumercomplaints.in/airtel-porting-complaint-against-airtel-to-airtel-express-store-c1396845#c2567463

Kevin Tony

From: Tony, Kevin
Sent: Tuesday, October 11, 2016 10:14 PM
To: [protected]@bharti.in; [protected]@in.airtel.com; Tony, Kevin <Kevin.[protected]@fisglobal.com>; [protected]@in.airtel.com; appellate.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com
Cc: kevin.[protected]@gmail.com
Subject: RE: disappointment ***Worst service from any mobile service provider ***

Any update on this... ??? So called nodal officer of bangalore is sleeping ?? Someone wake him up.

-----Original Message-----
From: Tony, Kevin [Kevin.[protected]@fisglobal.com]
Received: Sunday, 09 Oct 2016, 10:25AM
To: [protected]@bharti.in [[protected]@bharti.in]; [protected]@in.airtel.com [[protected]@in.airtel.com]; Tony, Kevin [Kevin.[protected]@fisglobal.com]; [protected]@in.airtel.com [[protected]@in.airtel.com]; appellate.[protected]@in.airtel.com [appellate.[protected]@in.airtel.com]; appellate.[protected]@in.airtel.com [appellate.[protected]@in.airtel.com]; nodalofficer.[protected]@in.airtel.com [nodalofficer.[protected]@in.airtel.com]
CC: kevin.[protected]@gmail.com [kevin.[protected]@gmail.com]
Subject: RE: disappointment ***Worst service from any mobile service provider ***
Do you have any update on this ?

Sent from my Android phone using TouchDown (www.symantec.com)

-----Original Message-----
From: Tony, Kevin [Kevin.[protected]@fisglobal.com]
Received: Friday, 07 Oct 2016, 1:49PM
To: '[protected]@bharti.in' [[protected]@bharti.in]; '[protected]@in.airtel.com' [[protected]@in.airtel.com]; '[protected]@in.airtel.com' [[protected]@in.airtel.com]; 'appellate.[protected]@in.airtel.com' [appellate.[protected]@in.airtel.com]; 'appellate.[protected]@in.airtel.com' [appellate.[protected]@in.airtel.com]; 'nodalofficer.[protected]@in.airtel.com' [nodalofficer.[protected]@in.airtel.com]
CC: 'kevin.[protected]@gmail.com' [kevin.[protected]@gmail.com]
Subject: RE: disappointment ***Worst service from any mobile service provider ***
Do you have any update on this ??

Kevin Tony

From: Tony, Kevin
Sent: Thursday, October 06, 2016 11:57 PM
To: '[protected]@bharti.in' <[protected]@bharti.in>; '[protected]@in.airtel.com' <[protected]@in.airtel.com>; '[protected]@in.airtel.com' <[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'appellate.[protected]@in.airtel.com' <appellate.[protected]@in.airtel.com>; 'nodalofficer.[protected]@in.airtel.com' <nodalofficer.[protected]@in.airtel.com>
Cc: 'kevin.[protected]@gmail.com' <kevin.[protected]@gmail.com>
Subject: RE: disappointment ***Worst service from any mobile service provider ***

Do you have any update on this?

Kevin Tony

From: Tony, Kevin
Sent: Wednesday, October 05, 2016 10:15 AM
To: [protected]@bharti.in; [protected]@in.airtel.com; [protected]@in.airtel.com; appellate.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com
Cc: kevin.[protected]@gmail.com
Subject: RE: disappoint

Does anyone have any update on this?

Kevin Tony

Oct 13, 2016

Updated by KevinTony Airtel - Oct 05, 2016 was your last update. Anything new ?

Nov 11, 2016

Updated by KevinTony Do you have any update on this??

Nov 11, 2016

Updated by KevinTony I’ll give some background on the issue again if you are missing something.

I submitted all the documents, photos and paid Rs 50/- for porting my bsnl number to airtel.
After two months it’s not ported. Airtel Express show room is closed permanently 1.5 months ago.
I being following up with this matter, Im not getting any proper help here, the only help I get is some instructions how to port which I already know that’s why I landed in this problem.

Please stop sending some pre drafted mails. I need solution not any instructions.

I have few queries and I expect inline/proper reply-

Based on the context here and the conversation we had two days back and also Airtel store is closed who have my docs and photo, keeping these things in mind I have few queries -
1. If I have to go through the formalities/procedure again in different ARC, whether will you return the my documents, photo and Rs 50/- ?
2. If no to first question, then what is the guarantee that he is not misused my address proof and photo, since this guy is not picking up my calls and the shop closed for more than 1.5 months.
3. Suppose if I’m willing to go through the procedure again, how are you going to remit Rs. 50/- ?

Ideal solution will be what you have told me initially go to different ARC and give new UPC (no documentation process and no paying of Rs.50). If this is not going to happen I’m discontinuing my existing connection and also I’m not going to proceed with porting too and also I’m filing a case in consumer court. There is a limit for everything.

Below is the Airtel Express address –
No 137, M M Road, Frazer Town, Bangalore – 560005 .

Store guys number – [protected]

Verified Support

Dec 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 5 December 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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