[Resolved] Airtel — Postpaid bill paid but Internet is not working still.

Debarchana Bonnerjee Mullick

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700006

I mrs. debachana mullick using a postpaid data pack about 6 months hardly. i generally paid bill through online. but faced problem. this is second time. i have paid bill and received confirmation through sms...

Airtel money payment to [protected] successful! amt: rs.1250, txnid:[protected], date: 13/10/16 11:53, bal: rs.0. view exciting offers on app. bit. ly/2afrona

But still not getting connection on my dongol wifi. please look into the matter otherwise i have to shift my connection. many important works are pending.
Even i had complained through email ids given in the bill generated email thrice but unfortunately it's not working.
Is airtel moving out?

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Nov 18, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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