Airtel — postpaid connection deactivation without information

Address:

Chennai, Tamil Nadu, 600122

I raised postpaid connection to prepaid connection request on 6th jan'18 at 4pm.

After 5:30pm i received call from retention team ([protected]) for retain the post paid connection. I agreed that offer, which contains rental discount & additional minutes for my existing 199 corporate plan (Refer msg attachment). But after 7:45pm my connection is disconneted without any information.

I requested you to restore my postpaid connection asap without changing the sim (This is what you people committed to me).