| Address: | Bangalore, Karnataka, 560061 | | Website: | www.airtel.in |
My airtel account no is "[protected]". I am using airtel postpaid number from last 8 years, last month i have changed my plan to a lower amount plan.in my previous plan (300+tax) i had 3g data limit for 650mb and from past 8 years i never crossed my data limit with regular usage and remember with 3g speed. Now the new plan (149+tax) i have taken is with 250mb of "2g" speed. For this plan the airtel has charged me saying that i have consumed 804mb for the month. I. E. Extra charge for 554mb. I am really shocked by seeing this. Truth is my data usage for this month was very less (Hardly 15% used) as i also installed wifi at home and wondered that i consumed more than 800mb of data with "2g" speed which i could not done with 3g speed more than 650mb for last few years.
Added to this airtel has provision of tracking the usage in mobile app as well it will send out email if the data limit is crossed 50%. Now neither i received any email for this usage nor my app showed that i consumed 100% data. (In fact the app was showing as 95% of data balance when i checked 3 days prior to billing date.)
I communicated with airtel appellate but they are not agreeing to their mistake.
I kindly request you to take appropriate action on them as these guys are made me to suffer from mentally as well. And i will be paying only for my plan i. E. 149+tax.
Thanks,
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