Airtel — Pre-paid SIM Payment done and outgoing call blocked - Amount not Refunded

Priyahala

from Trivandrum, Kerala

May 26, 2022

Address:

Airtel, Kerala

My name is priyahala.L, residing at Trivandrum, Kerala and i was using pre-paid of Airtel([protected]) for past several years. On 15th of May, 2022, i made of recharge of Rs.479/- (Order ID:[protected] using Airtel APP and using Rupay debit card and confirmation SMS received from Airtel with Order ID. But on 17th May, all my outgoing calls were disconnected for non-payment and I was unable to make any calls. Prior to receiving this information I made a recharge for another airtel number i had ([protected]). and it was successful without any issues. After receiving message of disconnection i made 2 payments of Rs.10 each and still could not make any calls. I made a further payment of Rs.99/- to make urgent calls. My daughter was pregnant and expecting delivery anytime. I emailed Airtel and raised a complaint through the APP (Complaint ID: CONRC3CHN[protected]). But it was deleted from the App help & support after some time without any resolution of the issue. The email i received was that fund not received. I was really shocked and when i called our bankers they told that the amount has already been successfully credited to Airtel. I immediately send a port request for my mobile and shifted to Vodafone idea. I had send numerous emails to [protected]@airtel.com, nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com without any response, except canned replies that this number does not belong to Airtel. They have collected amount from me and now they are neither refunding it nor replying to my queries. I am also planning to port my other number and Airtel DTH too. My bank has already initiated charge back for the payment deducted and I am planning to initiate proceedings in consumer court, Trivandrum. This company is fraudulently cheating unsuspecting customers and deliberately deleting complaints raised through their app. Hope serious attention will be paid to this issue. Attached relevant screenshots.

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Airtel customer support has been notified about the posted complaint.

May 26, 2022

Updated by Priyahala Reply i received on May 17th. I send all the details as requested few days back. Today it is 11 days since i made the payment and our bankers confirmed successful credit to Airtel. They are taking customers for a ride.
[protected]
Reply from nodalofficer.[protected]@in.airtel.com on 17th. No reply after that.
[protected][protected][protected][protected][protected]
We have verified our records and the recharge of Rs.479/- is done on[protected] is not found.

Please note that, in case your online transaction is unsuccessful, the amount would automatically be reversed to your bank/credit card account within 10 working days,

In case the amount is not reversed to your bank/credit card account beyond 10 working days for recharges through airtel.in, please reply to us with the following details.

a. Web site where recharge was done

b. Transaction id
c. Mode of Transaction payment (Net banking, Debit card or Credit card)
d. Bank statement in PDF Format (10 working days statement from the date of recharge)
e. Alternate contact number, in case we need to get in touch with you.

May 27, 2022

Updated by Priyahala Attached is the the payment and order confirmation SMS received from Airtel AL-AIRINF regarding payment.

Jun 16, 2022

Updated by Priyahala Finally my bank succeeded in getting a refund from this cheating company by way of chargeback. Attached is the SMS of refund. The appellate staff is a joke. Never trust this idiotic company Airtel. They never reply to your emails. Only canned responses. They delete your complaints raised through their APP without replying. I have stopped using their DTH and all my family members ported to Vodafone Idea. Recently their network had lot of issues too..