[Resolved] Airtel — Prepaid. Auto pack activation.

Rohan9911r

from Warangal, Telangana

Address:	506001
Website:	Www.airtel.in

On seventh of this July, my mobile got activated with Follow celebrities pack and charged certain amount. This happened at 7:10AM
But I woke up today at 11AM as today was a holiday and I needed a little more rest.
To my surprise I just acknowledged this situation an hour ago and called the customer support. A person threatened me saying that "if you are talking about the money to be given back I will end the call!"
And as I spoke to his supervisor about this situation he clearly scratched out my mentions and said that he will deactivate the service so that more money won't be deducted at the end of the month in the name of auto reneval!
I am using Airtel since 7 years! And this is how they serve me.
When I asked them I want to book a complaint in this concern they said clearly that no complaint will be booked!
Shame on you Airtel for hiring such scum bags! Shame on you!

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Aug 22, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2016

Airtel Customer Care's response Dear Rohan,

This is with reference to your post, dated 8 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 22, 2016

Airtel Customer Care's response Dear Rohan,

This is with reference to your post, dated 8 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd