I wish to make the following update to my initial complaint:
My blackberry services was finally restored on the 27th December, 2015: 11days after renewal of my bis! The least I expected of the network was to have my 30days access start counting from that date. Yet I received notification that it will expire on 16th January, 2016. I therefore called the airtel customercare in Nigeria on the 13th January 2016 and on insistence, got connected to one of the supervisors name Benedicta. Our conversation was cut short by network but we completed discussions when she called back with this line +[protected]. Painfully, since that day I have not been able to access data services. Only calls and sms services work on my line till date. After 16th January, when my I received network 'deactivated' message, I have severally renewed bis and data services for one day (cautious about subscribing for more than one day at a time because i want to see if the services are up and running!) and never succeeded in accessing data services via my line on any device (blackberry, android phone, modem).
I have severally called customer care here in Nigeria and the problem still persisted till today. I was first told by an agent today that i could not browse because my line has no active data even though my line showed 80MB when I checked. I was surprised to learn today from the last customer care agent that I could not browse because my line has been barred from data services!
Why was I barred from data services because I complained? Why does the network collect my money for subscription from my line when she had barred the line from access to data services?
I need answers, please, and need them fast!
Dr Yerumoh Was this information helpful? |
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