Airtel — recharge fail, balance deducted . mostly people not able to connect to my number

I Have 3 issues:
1) Recharged my no:[protected] . recharge failed and balance deducted.(Rs, 399).
In the past also similar problem occured a lot of time while onilne recharging.i have to go to the airtel store to get recharge. But none could solve my basic issue.
2)Most of the time when people call me. it says wrong number or not able to connect.
3) Your customer care says its a vodafone number.
When i tell them i a have ported it 1 year back . they says some technical issues and get recharge from store.
I have tried submitting feedback to your online page, but its not getting submitted.