[Resolved] Airtel — Recharge plan discrepancy

Ritvik Ojha

from Bengaluru, Karnataka

Address:	560066
Website:	Airtel.com

My airtel no. Is [protected]. I recharged with 399 plan on 25th april, 2017. I got this plan from best offers on airtel app, according to this plan i will get free outgoing calls on all the networks across india for 56 days also i will get 1gb data per day for 56 days.

But after recharging when i check my account details on myairtel app, i saw that my data plan will expire on 22nd of may (I. E. Only 28 days not 56 days).

Soo for query i call airtel customer care, and airtel executive told me that you will get free outgoing calls for 28 days only and data for 56 days. After hearing that i am so disappointed and told airtel executive that according to the plan i must get free calls and free data for 56 days, but she didn’t agree.

So i am lodging a complain here.

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Jun 28, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 28, 2017

Airtel Customer Care's response Dear Mr. Ojha,

This is with reference to your post dated 19 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Comments

taiyabhussaink

from Delhi, Delhi

It is disgusting to let you know that you have learned now only debiting cost.a/c in sincerely it is very pathetic without my permission and request you have deducted in name o[censored]seless service which I never intended to use something went wrong

tej124

from Bengaluru, Karnataka

Hi Team,

My sim was damaged, so got new sim from Airtel Bommanahalli store on May 16th, it's been 5 days and my sim is still not activated, highly irresponsible behavior from your Airtel Staff, they have not submitted documents as per Airtel customer care.

Why do you guys need 5 days to activate a duplicate sim, really disappointed by your Airtel service.