Airtel — refund not received - airtel xstream fiber digital application no.[protected]

Address:

Flat No,. 2, ORIENTAAL HOUSE, Sebastian Road, Kaloor - 682017, Cochin, Kerala

I had applied for a new airtel xstream fiber with digital application form no.[protected] on 22.05.2020. Advance rental of rs. 4128.00 paid vide transaction no.[protected]. Unfortunately, due to some technical problems this application was rejected and therefore the new connection was not activated. Then, as per the advice of the sales personnel, i applied with another digital application and paid advance rent once again and activated the connection. Now i have not received back the amount paid for the above mentioned failed transaction. Contacted many times the sales personnel who helped me to arrange the connection but no result. Kindly make arrangements for refund of rs. 4128.00 at the earliest.
With regards
V. D. Henry.