Hi,
Thanks for providing response to my query, if you have read the attached
email in my request sent yesterday, you will understand that I sent request for
de-activation on 29th August 2014.
It is not my fault that you will de-activate the service on 6th
October, rather it’s Airtel fault for not deactivating the service on time and unnecessarily
charging this amount to me.
Being a customer I informed Airtel on priority that services are not
working on this plan, therefore de-activate it immediately.
If the services are not working on this plan, especially the email
attached for reference, than how can use the services and pay for the same.
Once again, please check your records especially email dates the ones
sent by me and you will now that what I saying make sense.
Without further harassing me anymore I am copying this mail to your
OMBUDSPERSON, to investigate this case further and send me a response
Also I’ll be writing to Mr Bharti Mittal attaching all the email
conversations that I had send to Airtel and the delayed response from your side
on my request/concern and even mentioning how Airtel team is harassing me to
pay this amount again and again without using any services of this data plan,
for which I have all mail records available with me.
I will be parallel writing an email to my Organization explaining them
this issue so that they can immediately stop Airtel connection that we get in
our office, so that other employees are not harassed like me.
Thanks
Harleen Was this information helpful? |
This is with reference to your post dated 16 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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