[Resolved] Airtel — Regarding call drop

DrSushant

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110001
Website:	www.airtel.in

I am residing at railway officers flat, cannaught place, new delhi having phone number [protected]. I am facing call drop issue since 4-5 months. I am complaining regarding this since then only but till now no action has been taken and no improvement in service is there. I spoke to mr. Harjot singh with interaction id[protected]. He also spoke very bluntly regarding this and said he cant tell me when the problem will be resolved and all. I want to know what all actions are taken and what is the expected time till which call drop issues in area will be resolved. Kindly tell me the whole thing. This time i want proper resolution otherwise i will be forced to file a complaint in consumer court regarding this and will be forced to file a rti also.
Kindly look to it and solve this and reply back to me with proper resolution and what piece of work you are doing to solve call drop issue in the area.

Thanks.
Regards
Dr. Sushant gupta.

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2016

Airtel Customer Care's response Dear Mr. Gupta,

This is with reference to your post dated 4 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

DrSushant

from Mumbai, Maharashtra

I want a proper resolution this time. May i know when how will you connect to address my concern ? Otherwise i wl forced to lodge a written complain to consumer court and will file a RTI regarding network improvement work and resolution time period.

Thanks.
Regards.
Dr. Sushant Gupta