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Airtel — regarding outgoing call service

I have recharged my no. [protected] on 19 nov. For 169/- with the pack o[censored]nlimited all local+std calls and 500mb 4g/3g data/day on your new 4g handset. Valid for 28 days. Also, i have 7.68/- on my account but still i am not able to call anywhere and unable to use data pack as well. This issue occurs since 3 dec. I have contacted customer care but still it seems there is no progress. Kindly look into it.
Thanks
Priya
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