Airtel — Serious issue faced with airtel lead to lose big business deal

Nixer F

from Sholinghur, Tamil Nadu

Address:

Chennai, Tamil Nadu

I am one of the valued customer of Airtel for years having number[protected]. But due to the incidents I face I regret and feel bad about the poor service and support provided by you guys. I would like to let you know the incident which happened and the consequences due to that. I am CEO of a dynamic information security startup. I was out of station and there was a important business meeting which is mandate to be attended in Blru. Since I was unable to attend I sent an SMS to my employee ([protected]) on Jan 8th 21.52pm to attend the meeting and the SMS was not delivered to him.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer (Nixer F),

This is with reference to your post dated 28 January 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer (Nixer F),

This is with reference to your post dated 28 Jan. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33