[Resolved] Airtel — Service executive

Venkateshwari S

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600113

I bought a 4G hotspot before 2 months under a 3month plan. They mentioned that we have to pay 3.3k in advance for 3 months to get 10gb per month. And we paid that. Now suddenly after two months, we have been getting calls from airtel customer care asking us to pay 480 again. After my connection got disconnected, i went ahead and asked my service executive about this. He said it was tax and we should pay that. We were not informed in prior about this. The service executive was rude and irresponsible when i asked him why wasn't i informed before.

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Mar 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 February 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 February 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

ankur07090

from Gurgaon, Haryana

Guys I have request for broadband connection on 15th DEC 2016. They didn't installed the connection and when I asked for refund they are not giving it back. Now it's 02 FEB 2017. Where is my amount.
Today got a call from Airtel they said your request rejected and I have to make another request again.
what the hell you people are doing. Why not returning the money.

Firstly you are not able to provide the Broadband connection.
Now not refunding my money back.
Reassigning another date and date.

Guys please do not pay in advance for Airtel broadband connection better switch to another service provide and pay only when it gets installed.