Airtel — service request # 2206115 : claim rejected due to improper handling

Raghuvirs

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201014

I received an email saying that your claim has been rejected because of mishandling the mobile, where as mobile damaged accidentally not because of mishandling, and to cover the accident only i opted for the insurance. Even after paying bills on time and premium you are not serving me. My phone is not repaired by you which is already covered under insurance scheme of airtel.

I replied to last email (See the trailing email) received from airtel regarding the non acceptance of my phone claim and till date i haven't received any reply on that. I also did not received any communication from airtel for returning my un-repaired mobile back. Surprisingly, today morning i received my mobile back and i was shocked to see it un-repaired and further damaged as well, all the parts are missing (Sin card tray). It has stopped working, when i submitted mobile it was working fine, expect the damaged screen now it is totally dead.

Airtel has cheated me by giving false commitments on damage protection (By airtel insurance - premium already paid) of my mobile and also my mobile is totally dead now.

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Airtel customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Raghuvirs Airtel still not returning my parts. Now they are saying i didn't give my sim tray with phone. This is limit of harassment. i request consumer court team to take required action with panalty.

Oct 10, 2017

Updated by Raghuvirs As per our discussion. Please confirm me who will pay transportation cost. Why should i spent my time and money. Its Airtel responsibility to send my original part why should i buy local parts online.Its limit of harassment. I am updating same to consumer court case.

Oct 27, 2017

Updated by Raghuvirs It's been month i am not getting support for Airtel team.

As discussed multiple times that this is Airtel responsibility to send me sim tray. i don't want any stupid solution.

1) send me sim tray original.
2) send me transportation cost to visit service center to buy sim tray.

Please chose any option above.

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Comments

hemasethi

from Kolkata, West Bengal

In my village we have 2g network which is very slow. please provide g network. its a very urgent necessity for all the people of my village.
at/po-bisora via-khariar road dist-nuapada state-Odisha pin
email id- [protected]@gmail.com
name Hema sethi

Arshad.Shaik

Airtel is just activating the services and charging without informing the customer. My number got activated with 5 services worth 189 (35+35+35+35+49) and it is showing in the Airtel app in the extra usage.

ManishaKatyal

Hi,

I had added international roaming booster @2999 a 10 days pack, it has been added twice to my bill. I am unable to get guidance from customer care, I can still see the booster in my current plan . How do I go about this. Please assist

Pranay7196

from Noida, Uttar Pradesh

I am helpless and been persistently calling Airtel customer care since last 25 days.

Issue- sim ported from Vodafone to Airtel; Vodafone has sent a confirmation of porting; calling Airtel customer care since 25 days; all they do is wait for 24hrs

Can you please help me with the issue

Raghuvirs

from Noida, Uttar Pradesh

NO update from Airtel till now.