Airtel — SIM Corrupted Abroad, ReSIM issue problem

Address:1, Nelson Mandela Road,, Vasant Kunj, Phase II, New Delhi, Delhi, 110070, India

I came abroad to Sweden,
My sim stopped working just after 15 days I reached here,
I wrote email to Airtel, Requesting on info: How and where I can get my Sim.
I got response form team, Suggesting my family can go to Airtel store show the documents and
email to get it.
My SIM Circle is : Hyderabad
I bought my sim in Mohali, Punjab in 2012. After that I moved to Hyderabad and SIM got ported to there,
post it I stayed there before I moved to my hometown in Himachal (where my parent stay right now.)

So My wife went to Noida 52 office, they declined to issuing SIM to her stating that its not possible for her to get sim
because its from different Circle, But they mentioned that any one can go to Airtel Store in Hyderabad along with documents email and signed letter.

I asked my friend who lives there to visit Airtel Store with letter, email and his documents but I was also denied SIM from there stating that its only possible to give SIM to family member and it can be done in any circle.

Post it I asked my Parents to visit Airtel Store in Hamirpur, to check with the store, there too store manager declined stating its not possible to get SIM from there.

Its only possible to get it from the circle of origin.

Its getting very difficult form me with SIM and OTP's please help me on exact process,
its going to be very difficult to ask parents to travel to Hyderabad and collect sim card.
And, every store is saying different story.
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