Airtel — Unable to get DTH reinstall

jindalr62

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I have called up Airtel's customer care atleast 10-12 times to get my DTH reinstalled (Account number [protected]) for which the company claims the maximum time to action is 24 hours. Its been 4 days now and all I get is new deadline for it to get reinstalled. The customer care people are so adamant to accept their mistake and place my call on long hold just to make sure that I hang up and they can get rid of me. My account balance is getting deducted every passing day without availing the services just because of Airtel's inconsiderate behaviour and service.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Jindal

This is with reference to your post dated 04 June 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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