Airtel — unable to make std and isd calls from karnataka

Address:

Bangalore, Karnataka, 560100

Hi sir/madam,

I am unable to make std call from karnataka since a month and it’s not installed even today. I have raised many tickets but nothing has been addressed so far. Whenever i call an std mobile number with +91, i get a voice saying "std and isd facilities are not available on your mobile number, please contact...".

But it works in the below scenarios:

1. Outside karnataka [andhra pradesh] with +91
2. Inside karnataka but without +91.

I have tried all the possible ways as below advised by airtel cc, but no luck. And just leftover with hands full of tickets, that are on hold, active.

1. Restarting phone
2. Enabling std/isd – cc verified it as well
3. Sim replacement
4. Plan change
5. Tried the sim in another mobile.

I remember all this happened when i have tried to change the plan from mobile app and could see still the freebies and booster change are still in progress since october 2017 in the transaction history section of the app.

Please help me advising on this issue and try to resolve it asap. Am very tired following up this issue with cc and fed up updating every

Mobile number: +[protected]
Tickets created:
81047984, 80907338, 80786457
Similar issue found for reference:
https://www.consumercomplaints.in/airtel-unable-to-make-calls-c1729391

Thanks
Janakiraman