[Resolved]  Airtel — Unethical behaviour of Airtel - [protected]

Address:	Chennai, Tamil Nadu, 600040
Website:	airtel.in

My customer id is [protected]. Last November we modified our channel packs to a different one offered by Airtel. The dealer informed us that the other packs were removed and the one we selected has been activated.
Later on when I topped up the account I found that we were still being charged for the other packs even though we were not getting the service in our TV for those channels. We called up the customer service. They informed us that there was a GLITCH in THEIR SYSTEM and that they will promptly cancel it and refund the amount - which was not fully repaid as well.
After a week, we came to know the packs are still not cancelled. We called customer care again today and were abused by them. They told us WE need to schedule the correct date and call them on that day for the refund after 30 days post this call and they would not bother about this. This is how systematically this company is looting the consumers.

Disgusted and appalled by the service of Airtel and their customer care representative, fake ads promising fake service.