[Resolved] Airtel — Unnecessary charging for a phone call never made

ruchi.8888

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400001

I have already spoken to the airtel representative on 198 regarding this but i have not received positive feedback.I had called on an ISD Australian number today(04-mar-2016) at 12:24 after a few rings the receiver cancelled the phone call but still my account was charged with Rs.12.I have also asked for a screenshot from the receiver asking for the cancelled call proof which is attached below(australian time).The customer care representative not only spoke rudely to me but also never budged from her explanation of as how my call was received for 4 seconds.
I have noticed this for the first time and dont know how many times they might have charged me with this.I want a refund along with extra compensation for the time i wasted calling them numerous times and harrassment.I had tried registering complaint on their site but it gives error again and again.Kindly resolve my complaint.

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Jan 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2016

Airtel Customer Care's response Dear Ruchi,

This is with reference to your post dated 4 March 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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