[Resolved]  Airtel — Wrong activation and Charges on VAS

Address:New Delhi, Delhi

My name is Sanjay Jain. My Airtel mobile no is [protected]. I am tremendous worried and disgusted on airtel. Suddenly I have been notified via sms on 5th Nov, 2014: i) at 12.01 pm that “Skillderby Service has been activated” on my mobile and 30/- rupees has been deducted ii) at 12.05 pm that “Hot chillies Service has been activated” on my mobile and 35/- rupees has been deducted iii) at 5.03 pm that “Laila Service has been activated” on my mobile and 35/- rupees has been deducted iv) at 5.11pm that “Hungama Club Service has been activated” on my mobile and 5/- rupees has been deducted v) at 6.07 pm that “Laila Service has been activated” on my mobile and 35/- rupees has been deducted vi) at 09.38 pm that “Skillderby Service has been activated” on my mobile and 30/- rupees has been deducted I never want any of the above services. I stopped the service at 5.15PM and instructed them not to start. However they again started charging after that also. I talked to Mr. Kishore of airtel, who instead o[censored]nderstanding the issue was blaming me. My question is why Airtel is doing this kind of cheating. I am completely disgusted on Airtel. Please refund the deducted amount as soon as possible else I shall take the matter to TRAI.
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Aug 14, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
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Dear Mr. Jain,

This is with reference to your post dated 05 November 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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