Airtel — wrong information provided to customer & invalid balance deductions

Joe Mike

from Kolkata, West Bengal

Address:

Tangra, Kolkata, West Bengal, 700015

Dear airtel team & superiors,

This is to inform you that as per your call center supervisor with whom i spoke on 11th october 2019 evening if a customer does not recharge then there will be a deduction from the main balance of inr 23 to increase the validity. Where else i think i am educated enough to check the recharge plan tariffs as per my requirements. I did a recharge of inr 100/- where the validity was mention as n/a. The call center supervisor he was unable to solve my queries nor provided me resolution for my complaint. He kept on saying like a parrot "we apologies for the inconvenience" but apology doesn't solve my issue.
I have taken screen shots from phone pay on which i have done the recharge and from other website including airtel website too as evidence. To the surprise in aitel website link is mentioned too (https://www.airtel.in/prepaid-recharge/?icid=prepaid_row_1_column_1) where it shows recharge of inr 100/- where the validity was mention as n/a.

Can anyone explain how the hell these people are deducting our hard earned money don't you people (Airtel) have any shame looting people of their hard earned money; to the surprise eg: guess if suppose 1000 customers who had recharged with inr 100/- fulltalktime can you people guess how much money airtel is looting from their subscribers that means (1000x23= 23, 000/-) this is just a small figure to make the calculation easy to understand.

For airtel people am attaching the evidence screen shot/snap shots.

Stop looting people like this airtel has become thugs of hindustan telecom. What a shame.

+4 photos

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Airtel customer support has been notified about the posted complaint.

Oct 14, 2019

Updated by Joe Mike How ridiculous these Airtel team is as per one Mr. Akshay Bagde (Customer Experience Bharti Airtel)
he tried to reach me at [protected] on 13th October at 01:10 PM from [protected]. However, they were unable to connect with you due to not contactable on my number asked to provide them a suitable time to contact me.

To my astonishment I tried calling them back on he same number ([protected]) from which they have called since yesterday afternoon 13th October and even today 14th October 2019. From yesterday till today the phone number ([protected]) says SWITCHED OFF.

This shows how Unprofessional Bharti Airtel Company's Employees are. Airtel claim that they are the No.1 Telecommunication Company in India is simply Bull*****. They are worst I never used Airtel but tried for the first time this is very Bad Experience am getting and I will neither Ask/Refer/Recommend my Family/Friends/Enemies and all Not to Use or Opt for any kind of Airtel Services at Home or Office purpose.

Last but not the least so called Mr.Akshay Bagde you said my number was not contactable let me tell you that I get calls from round the globe on my number as I work for a MNC Company how's that possible that they are able to call me but you guys were not able to contact me, that's very fishy this shows that you people did not bother to give a try after sometime to see if the call gets connected.