Hello,
I ordered and paid the sum of 1332.28 euros on 4/4/2020 for the purchase of a GOTWAY MsuperX wheel capacity 1230 (engine code[protected]HB serie[protected].
I received the wheel on May 14, 2020 but the battery was missing in the parcel, I waited believing that the battery would arrive a little later because of the covid19 . To this day still no battery.
I contacted the after sales service (importer gotway) who despite the many contacts could not tell me where the battery was.
I turn to you to know where is this battery and when I could receive it. If you are unable to deliver it quickly I will ask for a refund.
Needless to say I am very disappointed with your service and I hope that you will resolve this problem as soon as possible without which I will be forced to use other methods to recover my money.
Thank you for your attention to my request.
I look forward to hearing from you soon.
Viviane Boveroux
[protected]@hotmail.com
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