Amazon India — 39125.00 rupees in amazon pay wallet and not able to login to that account

I had 39125.00 rupees in amazon pay wallet and not able to login to that account from this amount unauthorize transaction of 38800 rupees occurred twice Amazon's customer support representative canceled the transaction both the time, refund money to amazon pay balance mail too received, however after second transaction representative said for security and invitation purpose we are keeping your account on hold since then i am not able to login to my account.