Apollo Munich Health Insurance — Delay in claim approval

Address:

Kolkata, West Bengal, 700048

Hi my policy number is [protected]-04 and I submitted the pre with claim for initial cashless approval yesterday evening at 5pm approx.it was sent by ILS hospital salt lake kolkata.On calling today at customer care of apollo munich I was told that the email sent from hospital was not received but the hospital has received auto generated acceptance mail from your end.Today morning the hospital sent email again but again the customer care said it did not receive the mail but auto generated mail has come.this is utter harassment and I regret to say that a premium insurance company is behaving so irresponsibly.I am hospitalized and has to undergo this harassment.Kindly take quick action against this