[Resolved] Apollo Munich Health Insurance — mental harrassment by apollo munich team
P
preet10
from Etawah, Uttar Pradesh
Address:
Gurgaon, Haryana
Hi Grievance Team,
My cashless request was * 1305393.*
*i want to complain regarding this whole procedure .*
*I made a wrong decision to take apollo munich insurance. *
*my husband was admitted in orbit hospital gurgaon with the symptoms of
nausea, vomiting, abdominal pain*
*doctor provisional diagonsed for gastritis With UTI .but After all the
test .it detected as proper URINARY INFECTIONS AND LEVER FATTY ACIDS.*
*please check medicines name .it clearly shows it for UTI disease not for
kidney stone*
as per your policy UTI and Lever fatty acids is covered after 30 days
but your apollo munich team and doctors rejected my request
fistly reason was this gastritis disease covered after 2 years so when
doctor had been sent final diaonsed report executives told me its valid and
it will be in positive way.
after within 5 seconds again rejected with reason there is some kidney
stone 3.5 mm.
*here i[censored] read above points some manipulation for rejecting my request*
*how can you reject my request with 2 reasons which is not valid*
*i was in hospital in a bad situation .i made 100 calls to apollo munich
customer care, they told its sunday non working*
*day .it was really a mentall harassed for me .*
apollo munich gurgaon team leaders name amit kumar.and one floor manager
literally used harsh language and told me its a non working day and we dont
have doctors here
In short without investigating proper report and medicines report .how can
you rejected my cashless request.
after that i discharged my husband from hospital . apollo munich executives
told me for reimbursement claim
*today we went to apollo munich gurgaon office sector-14 for claim
reimbursement .*
*we met with one of your employee name rahul .i asked for claim form.he
told me there is no generator no printer*
*SEE how apollo munich insurance company works*
*now you please suggest how i can i fill my claim form *
*i AM REALLY DISAPPOINTED FOR THE SAME .really a bad and mentall harassing
experience *
*looking forward for a positive response*
*Thanks and Regards*
*Preeti Srivastava*
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Aug 14, 2020
Complaint marked as Resolved
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