Appsdaily Solutions Pvt Ltd — Not releasing insurance claim/ false information

Address:Mumbai City, Maharashtra, 201016
Website:www.appsdaily.in

I got a mobile on 6th jan 2016 and got an insurance done from apps daily. The mobile got stolen on the 9th of January. I called up the customer service of appsdaily, narrated the incident to them, they told me that the claim could not be processed. After that call I received a mail from appsdaily with the claim intimation number and asked me to visit the appsdaily connect centre in Ghaziabad with the documents in original. I went to the apps daily connect centre on 11th jan with all the required documents, deposited an amount of Rs. 1440/-, which was the deductable amount in case of theft. Since the concerned person was not available in office at that time, the case could not be processed further. I got a call from Mr. Saurabh from appsdaily connect centre in Ghaziabad on 16th Jan saying the the case is closed and the claim could not be processed. When I asked for the reason, he said he was not aware about the reason. Mr. Saurabh was not answerable in any form on this issue, in order to help me further he asked me to meet him.

I again visited the apps daily connect centre on 20th Jan when he confirmed me that the case was closed & there is no way they can release the claim.

Points to be noticed:
1) As a customer I have no written information about the exact reason why the claim could not be processed
2) After I narrated the entire incident to the Customer Service Executive which took me 10-15minutes, she asked for my acceptance to login the case, she didnt took even a second to reply that the claim could not be processed. Is apps daily system smart enough to give a judgement whether to release tha claim or not?
3) When apps daily has informed me that the claim could not be processed, roughly over a half an hour call, just after the call I get a mail with the Claim Intimation Number - ATN_110116_2925253, asking me to visit the apps daily connect centre with the documents.
4) AppsDaily seems to be fooling around with the customers, their customer services teams seems to be trained well on telling the Customers - "Sir we are sorry but your claim could not be processed. Giving no reason in writing and moreover providing false information by sending a mail to visit the connect centre with the documents.
5) if you have already closed the case why the hell you are sending that mail to me and wasting my time.

Documents Attached:
1) Copy of original Invoice
2) Police Intimation letter
3) Copy of FIR
4) Copy of Mail from AppsDaily

Kindly help me with the Claim

Best Regards,
Vinayak Jha
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Comments

Sir,

I have been facing the same problem with apps daily and it is not being resolved. I think we all can gather up and launch an FIR and threaten Apps Daily to give us our money back.

If you agree with me please contact me on my E-mail Id. dmmehta.[protected]@gmail.com

Mobile claim

Dear
i would like to in form you i had sent to you all the necessary documents regarding my claim as per your guideline . sent to you by through DTDC courier services and air way bill no is z85714549 are delivered to you on the date of 25 April 2016 but till date not process .
its a false news i got my handset from appsdaily in hyderabad i have purchased a handset oppo f1 plus after a month i lost my handset i have registerd my claim and i got very positive responce and i got my handset back in 8 days
its has been a very good expreince from apps daily they gave me a new handset with just taking 15% from me i will appsdaily to my every handset
hi, this is to infom all the above Complainant that I myself an Advocate in on the same track as you all are . I am going to file case against them. if we all can join together we can file a criminal Complaint and also PIL against the Company. if any body wants to join me can email me within a week. [protected]@ymail.com

Thanks, Looking forward.

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