[Resolved] Ask Me Grocery — Delayed delivery and unfavourable customer support

lksehgal

from Noida, Uttar Pradesh

Website:

www.askmegrocery.com

The site says we deliver the material in 2-6 hours. I am living in new delhi. No remote location. Still it's been 45 hours, they have not delivered 3 orders placed on their site on 23rd evening. Called up customer care more than 12 times each call was on an average for 30 minutes. No complaint number is given every time. Each time the executive say your material will be delivered "as soon as possible". But no delivery has taken place. No verbal or written commitment. Even senior officials/supervisors don't come on line to attend the customer.

Pathetic experience. Kindly suggest what to be done for them.

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Aug 8, 2016

Complaint marked as Resolved

Ask Me Grocery customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2016

Ask Me Grocery Customer Care's response Dear Mr Sehgal, We are apologetic for the inconvenience caused to you. We would request you to please raise your concern at support.askmegrocery.com where we will require your few details like Order no, registered mobile no etc., to resolve your query. Thanks ~Team AskmeGrocery