Ask Me Grocery — Took out money from my bank but no product or order id provided.

Deepbasu

from Kolkata, West Bengal

Address:	New Delhi, Delhi, 110001
Website:	askmegrocery.com

I purchased products worth Rs 228. In the payment page I gave my credit card details. After that the gateway page came I gave the OTP and then as soon as I clicked submit it showed your session has been timed out go back to check out page. I clicked the option 'go back to check out page', a blank page came and nothing else. Now, after 2 hrs I am receiving sms from my bank that my money has been deducted. But I have not received any order number or my products as well!

I called up your help line number [protected] three times. Every time one of your representative picked up the call and heard about my problem and disconnected the call.

In this situation, I would definitely judge your organisation as scam if I don't get back my money in 3 working days. And I would be forced to lodge a file against you in consumer forum court.

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Comments

Ask Me Grocery Customer Care

from Noida, Uttar Pradesh

Verified Support

Hi Deepbasu,

Inconvenience is deeply regretted. We request you to provide your registered mobile number, email ID and merchant ID so that we can look into your matter and provide a resolution as soon as possible. In addition to this, we also recommend you write your query at [protected]@askemegrocery.com for a prompt response from our end.

rahulkumar7701

from Bhubaneshwar, Odisha

same thing had happened to me, please tell me what I need to do.