[Resolved] Ask Me Grocery.com — Expired item sold to me by ask me grocery through online purchase | |||||
Against order no AMBAL[protected] placed on 19th Nov delivered on 21st Nov from ask me grocery.com through online, an expired packet of Jeera 100gm was sent, image attached. Details of Jeera packet is mentioned below. Brand: Heart fit Jeera 100gm Mfg by: Vardhaman Masala Co Pkd on: Oct 13 Best before: 8 Months Batch No: J 10 Reggards Sulabh [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 18, 2015 Ask Me Grocery Customer Care's response Dear Sulabh, We regret the inconvenience caused. To maintain our quality standards we stick to an open delivery system wherein, we request and make sure that the customers verify and validate each item. However, in some exceptional cases if a product is found to be faulty, we also replace it in genuine cases. Hope you have received the replaced product on 11/25/2015. For any further assistance, please write to us at [protected]@askmegrocery.com so that we assist you quickly. Thanks, Team askmegrocery.com
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 3 Comments | |||||
Comments
You guys are becoming very irresponsible and how can you send expired items and expect the customer to validate?
Reply
Hi Syedasif,
In case you have any issue related to your order please raise your concern at www.support.askmegrocery.com and we would be happy to help you.
Thanks,
Team AskmeGrocery
In case you have any issue related to your order please raise your concern at www.support.askmegrocery.com and we would be happy to help you.
Thanks,
Team AskmeGrocery
I also have an issue for which I have sent an email and received no response, but this issue is more serious. You guys claim that you have a quality process to check all the items before delivery and now you are asking the customers to check for expiry date?
What if the customer who has ordered is not at home and the person who is receiving the order doesn't know how to check the expiry date? This is very strange that you are holding the buyer responsible for your irresponsible behaviour.
What if the customer who has ordered is not at home and the person who is receiving the order doesn't know how to check the expiry date? This is very strange that you are holding the buyer responsible for your irresponsible behaviour.
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