| Address: | Mumbai City, Maharashtra | | Website: | axisdirect |
I had placed a limit order(Pending order for buying at a target price of 98) on mobile app for buying on 30 September, 16 for Nifty PE 8500 for 450 Units in the Morning. When i called the Customer care same day at around 2:15 PM to buy they said i cannot Buy since i dont have much credit. When i asked how is it Possible that there is no credit since i had just sold some derivatives yesterday. So the rep said she 'll check in the system and let me know. Once she checked i was given the reason as my yesterday's trade had not been settled, hence wont be able to buy today, and my account will get a credit of the yesterday's sale in my bank Account. Whereas had i received the exact reason that my pending order had been executed i would have easily squared off my position same day in profits. i complained regarding the same to the customer care who took more than 15 days to get back after hearing the recording. However when they called they said there is nothing they can do about it even after hearing the recording and accepting the fact that the rep gave a wrong reason for not being able to buy. I tried to explain if i was told that my position is triggered and order executed i would have easily been able to make good profit and exit. but today after waiting for their slow decision it seems i wasted my time and money. Moreover my funds remained blocked and today the value is almost close to Rs.2 per unit from 98. I need my money back for giving me a imaginative reason and not real reason despite calling the rep to place order. Was this information helpful? | 
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