Bangalore Electricity Supply Company Limited [BESCOM] — Name not updated on Electricity meter bill

Address: HSR Layout, Bangalore, Karnataka

Greetings!

I submitted an application for a name change for an electricity meter account in the first week of April. All the due process (document submission, verification, approval, fee payment, etc.) of the application was completed. I was informed that the next bill onwards will have the updated name.

Even on the online portal, the application status is marked as closed as on 12th April.

However, I still see the old name on the bill till today.

After waiting for the next billing cycle, I raised this issue with BESCOM helpline and they forwarded the complaint to the concerned department. There was no acknowledgement or update from the concerned department. Again, after few days, I followed up with the helpline and the same process of forward and no acknowledgement. This cycle continued and there is no action taken on the complaint yet.

I even followed up by visiting the BESCOM HSR office. They don't explain the issue, reason for the delay and the estimated time of resolution. It's been close to 4 months since I've applied.

I don't know what next to do.

Bill ID:[protected] for May for reference.

Requesting your kind assistance to resolve the issue.

Regards,
Mukesh
Was this information helpful?
No (0)
Yes (0)
Bangalore Electricity Supply Company Limited [BESCOM] customer support has been notified about the posted complaint.
Aug 25, 2022
Updated by mukesh132mishra
Hello,
It's been more than 3 weeks since the complaint has been posted but still there is no update from BESCOM. Requesting your kind intervention on the issue.

Thank you
 
1 Comment

Comments

It's been more than 3 weeks but still there is no update from BESCOM. Requesting your kind intervention.

Thank you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bangalore Electricity Supply Company Limited [BESCOM]
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    761
    Pending
    0
    Resolved
    186
    Bangalore Electricity Supply Company Limited [BESCOM] Phone
    +91 80 2287 3333
    Bangalore Electricity Supply Company Limited [BESCOM] Address
    BESCOM Corporate Office, K.R.Circle, Bangalore, Karnataka, India
    View all Bangalore Electricity Supply Company Limited [BESCOM] contact information