Bank Of India — We have already paid the amount of gold loan since last month dated[protected] but still are unable to get our gold back till date

Address:

SURAJ SIDDHE BHANU NARAYAN HOUSE BUDDHA GALLY 2 NEAR VERSOVA POST OFFICE VERSOVA SNDHERI WEST MUM 400061

My self Mr Suraj Siddhe I am account holder of Bank of India at yari road branch. We had applied for the gold loan from the mentioned bank and last month dated 19/04/2023 we have already paid the gold loan amount and were in process of receiving the gold but since last many days we are just visiting the bank and are unable to get out gold back the officials in the bank are just giving the excuses such as concerned person is unavailable and so on...Even today dated 23/5/2023 we have visited the branch twice but same reply is been given by the bank officials...kindly let us get our gold back.