| Address: | Selex mall, Thrissur, Kerala |
Went for lunch on 18 november (Today) with my wife to your outlet at trissur, kerala. It was to celebrate her bday and i must say it was a horrible experience in some time.. I had one waiter come up to me 5 times for my order which i already ordered and waiting. Finally they managed to serve the kababs that we ordered to the next table.
The attitude and the lack of empathy of your staff ensured that i did not touch a morsel from your buffet. All we wanted was to just pay and leave.
Drinks order taken during meal order and not served until after bill was presented which was obviously refused by me. A can of ginger ale and iced tea shouldnt take 45mts. A horrible afternoon, did not eat. Paid your bill and left. One bday my wife will remember for a while.
I hope you can take this feedback positively and ensure basic training for teaching your service staff to be more empathetic to the customer.
Did not seem as a one off case to me Was this information helpful? | 
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