Barkatullah University — Regarding not getting degree.

I applied for online degree on date 18/12/2016 and also deposited fee but till date I have not received my degree. No correct answer was found on inquiry in this regard in the university.
Please help me in this regard, you will be very pleased. My details and other information are as follows:-
Application No- BDIGI[protected]
Date-18/12/2016
Transaction ID-[protected]
Enroll No-R14100278
Roll No[protected]
Today's Application Status- Application is under process in University