Best Deal Tv — Product not matching as ordered

Address:	403601
Website:	www.bestdealtv.in

I had ordered a saree from best deal tv worth Rs.1200/-, the product which i received was totally a different one and then the customer care advised me to return the product, i followed their procedure but till date its one month so long i have not received any mail or my product or refund .
My best deal order no. was 1315644, i received this following mail
Thank you for writing to us, we are happy to help, we request you to follow these simple steps so we can expedite your replacement.
 Step1. Please send us the product in its original package, along with its Tag’s, Accessories & Freebies.

 Step2. Call our Customer Care Team @[protected] and Register your shipment details with the Carrier Name / AWB No or Tracking No.

 Step3. Email a copy of POD (Proof of Delivery) of the shipment sent to us at [protected]@bestdaltv.in
i followed this procedure im attaching the courier copy(Proof of Delivery) for your reference.
later on i didnt receive any response from them.
Kindly resolve my issue and oblige