Comments
We apologize sincerely for the experience following the payment. Your case has been escalated for immediate attention within our team. We're actively working to address this situation swiftly, prioritizing either a full refund or ensuring the prompt commencement of your child's classes. Your patience and understanding are greatly appreciated as we work diligently to resolve this matter for you as quickly as possible.
Reply
We want to inform you that your refund request has been approved, and an approval email has been sent. The processing of the refund is scheduled, and you can anticipate the amount to be reflected in your source account by March. We appreciate your patience and cooperation during this period. If you have any additional questions or need further assistance, please don't hesitate to contact us. Thank you for your understanding.