[Resolved]  Bharti Airtel — Bills generated due to poor service and non working sim

Address:

Bangalore, Karnataka

This is to bring to your information that I started to have issues with my Airtel 4G Connection for number [protected] from 6.4.2014. The same was resolved on 23rd or 24th April (13.4.2014 and 18.4.2014 complaints were raised for the same ) and then again it stopped to work after 3-4 days. Complaint was raised again on 5.5.2014 and 7the May they said it was sim card issue and I have to get it replaced. If they take a month to get to the core problem and then tell me to change the sim, I'm unnecessarily paying rent. I've been told to change the sim at airtel outlets, which is about 12-15 Kms one way from my residence. At the time of installation, router and sim were given at my residence and when there is a problem, I need to travel 25-30 Kms to get it rectified !!! Meanwhile I had someone from airtel calling and assuring waiver of the bill as I had requested for a closure of my connection during my complaints given in April but nothing happened and a bill was generated. One Mr.Harish called on behalf of Airtel and has assured giving a home delivery of working Sim and Waiver of my Bill. Then one Mr.Joseph ([protected]) assured waiver n sending a sim to my residence. My subsequent calls to him goes unanswered. They have also raised the bill for May month also for Rs 2195/- without having used their connection. Please find the complaint numbers and dates 5757361 6.4.2014 [protected].4.2014 [protected].4.2014 [protected].5.2014 [protected].5.2014 [protected].5.2014 I have made unnecessary payment of 2347 today so that no more bills are generated and one Ms Aarthi[protected] have confirmed closure of my connection with a waiver of May Bill (26th April to 25th May) I need a refund of my payment of 2347/- at least on pro rata basis as I 've had issues with their connection in their bill cyle from 26th March 2014 to 25 Apr 2014. Regards Anand