Bharti Airtel Limited — Mental Harassment - Plan Change, Credit Limit & Marketing Strategy..

Address:

Mumbai City, Maharashtra

Dear Concern, I would like to bring to your notice that I am getting mental harassment from Airtel. I have two concerns 1) Credit Limit & 2)Tariff Plan. Credit Limit:- I have been an Airtel user since a really long time and have always been sincere at the time of payments and bills. I also have an account record of being punctual always at the time of payments & despite of having decent and attractive previous record Airtel has assigned Credit Limit of just Rs. 5, 000/-. But the fact is that before the port out request Airtel executive who visited to my office had confirmed that Airtel will be assigned same credit limit which I am having with Vodafone currently & previously with Airtel. My credit limit with Airtel was Rs. 70, 000/- vide relationship number [protected] for same number. Post MNP, Vodafone has also assigned higher credit limit of Rs. 72, 800/- Now I request an increase in credit limit of Rs. 70, 000/- or more on my mobile phone & I am confident that, given our excellent history, this new limit can be made available to me immediately upon approval. Tariff Plan:- At the time of porting this number in Mar’15 Sales executive from Airtel who visited to my office has confirmed that “Sir, you can change you tariff plan to any plan including Solitaire. Since we are promoting myplan at this moment I can only offer MyPlan to process this MNP request. However you can change your tariff plan to Solitaire by requesting/emailing to customer care post activation”. But now due to their internal marketing strategy/promotion of MyPlan they are not entertaining me to have plan changed. Despite of plan available in market they are not allowing me to change my plan. Need your help to get the same resolved on immediate basis & due to this I am getting anxiety & mental harassment every day.